Kit Returns Help

This page explains how to return your Youth Revisited blood testing kit using our free tracked returns service. No printer or envelope needed — just your phone.

1. Before you post your kit

• 1.1 Make sure your sample is sealed correctly, following the instructions included in your kit.
• 1.2 Place the sealed sample tube back into the kit packaging exactly as it arrived.
• 1.3 Do not post your kit in a standard envelope or box — always use the tracked returns process below, as your kit is classified for postage as a biological sample.

2. Generate your return label

• 2.1 Follow the return link sent to you by email or text after your kit is dispatched.
• 2.2 This will generate a QR code on your phone — you don’t need to print anything.
• 2.3 Take your sealed kit and your phone (showing the QR code) to any Post Office branch.
• 2.4 Post Office staff will scan your QR code and print your return label there and then.
• 2.5 Hand your kit to the counter staff to be posted — do not use a postbox for your return.

3. Tracking your return

• Once your label has been scanned at the Post Office, your return becomes fully trackable. You can follow its journey using the tracking reference provided in your return confirmation email.

4. What happens after we receive your kit

• Once your sample arrives at the lab, it is logged and processed. You will be notified by email once your results are ready. For expected turnaround times, please see your kit instructions or contact our support team.

5. Returns, replacements & refunds

• 5.1 Returns. If you have purchased a blood testing kit and change your mind, it can be returned to us within 14 days for a refund. We will refund the cost of the test only, not postage and packaging fees. Once a kit has been sent to the lab, it is non-refundable.
• 5.2 Replacements. If an error occurs with your results, you can order a replacement kit for £15.00, which allows you to retest your affected biomarkers. The process is as follows:
  • 5.2.1 Email us with your lab number, name, and date of birth.
  • 5.2.2 We will send you a payment link and prepare new paperwork.
  • 5.2.3 Your replacement kit will be posted out to you.
  • 5.2.4 You have 14 days to use the replacement kit.
• 5.3 Refunds. Refunds are credited to the original payment card and take 5–10 working days to appear in your account.

6. Need help with your return?

• If you have any issues generating your QR code, using the Post Office return process, or tracking your kit, please contact our support team at info@youth-revisited.co.uk.