RETURNS

If you have purchased a blood testing kit and you change your mind, It can be returned to us within 14 days for a refund. We will refund for the test only, not postage and packaging fees. Once a kit has been sent to the labs it is non refundable.

REPLACEMENTS

On rare occasion’s errors can occur, if this happens you can order a replacement kit.
A replacement kit costs £15.00. and it will allow you to test your failed Biomarkers again.
Email in with your Lab number, name, and Date of birth. We will send you a link to pay,
New paperwork will be created, and a new kit will be forwarded in the post.
You have 14 days to use the replacement kit

Phlebotomy Appointment Fee Policy

We charge a standard fee of £45 for a phlebotomy appointment. Please note that this cost may vary depending on your location, particularly if you reside in a remote or hard-to-reach area.

While we do our best to arrange a suitable appointment, availability is not guaranteed. If we are unable to find a phlebotomist in your area, you will be entitled to a full refund of both the phlebotomy fee and the testing kit, provided no sample has been collected.

REFUNDS

Refunds are credited to the original card you paid with and will take 5-10 working days to be credited to your account