If you have purchased a blood testing kit and you change your mind, It can be returned to us within 14 days for a refund. We will refund for the test only. not postage and packaging fees. Once a kit has been sent to the labs it is non refundable.
On rare occasion’s errors can occur, if this happens you can order a replacement kit.
A replacement kit costs £15.00. and it will allow you to test your failed Biomarkers again.
Email in with your Lab number, name, and Date of birth. We will send you a link to pay,
New paperwork will be created, and a new kit will be forwarded in the post.
You have 14 days to use the replacement kit
Refunds are credited to the original card you paid with and will take 5-10 working days to be credited to your account